Heating and Cooling Service Coordinator

7 days ago


Sacramento, California, United States Clarke-Rush Full time
Clarke-Rush HVAC Customer Service Position

We are seeking a highly skilled and dedicated HVAC Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a strong technical understanding of HVAC systems, and a passion for delivering top-notch customer service.

About the Job:

  • This role involves responding promptly and professionally to customer inquiries via phone or email.
  • The successful candidate will schedule and coordinate HVAC service calls while optimizing technician schedules for efficiency.
  • Communication with technicians to ensure timely arrival to service calls and provide necessary information is essential.
  • The position requires updating and maintaining customer information in the company's database.
  • A key aspect of this role is providing accurate and detailed quotes to customers for HVAC services.
  • The representative will follow up with customers to ensure satisfaction with services provided.
  • Troubleshooting and resolving customer complaints or issues in a timely manner is also a critical component of this job.
  • Collaboration with other departments to resolve customer inquiries or concerns is essential.
  • The ideal candidate must stay up-to-date on HVAC products, services, and industry trends to provide knowledgeable and helpful support to customers.

Requirements:

  • A minimum of 2 - 3 years of experience in a customer service role, preferably in the HVAC industry.
  • A strong technical understanding of HVAC systems and industry terminology is required.
  • Excellent communication skills, both verbal and written, are essential.
  • The ability to multi-task and prioritize in a fast-paced environment is crucial.
  • Proficiency in Microsoft Office and experience with Service Titan software are preferred.
  • Strong problem-solving skills and attention to detail are necessary.
  • The ability to work independently and in a team environment is essential.
  • A willingness to work flexible hours, including evenings and weekends, if needed.

Salary and Benefits:

We offer a competitive salary range of $48,000 - $65,000 per annum, depending on experience, as well as benefits and opportunities for growth within our company.


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