Medical Support Specialist
2 days ago
Job Overview
We are seeking a skilled Medical Customer Service Representative to join our team in Flat Rock, NC. As a key member of our healthcare provider's support staff, you will serve as the primary point of contact for patients, families, and caregivers, providing exceptional customer service and support.
Key Responsibilities
- Respond to patient inquiries regarding appointments, medical services, billing, and insurance coverage.
- Schedule patient appointments, procedures, and follow-up visits with accuracy and efficiency.
- Verify patient demographic and insurance information, updating records as needed.
- Assist patients with completing necessary forms and documents, providing guidance and support as required.
- Collaborate with healthcare providers and administrative staff to address patient concerns and resolve issues promptly.
Requirements
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, preferably in a healthcare or medical office setting.
- Knowledge of medical terminology, insurance verification, and scheduling procedures.
- Strong interpersonal and communication skills, with the ability to effectively interact with patients, families, and colleagues.
Benefits
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision coverage, family medical leave, worker's compensation, paid leave, and sick leave.
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