Medical Support Specialist

2 days ago


Marquand, Missouri, United States The LaSalle Group Full time

Job Overview

We are seeking a skilled Medical Customer Service Representative to join our team in Flat Rock, NC. As a key member of our healthcare provider's support staff, you will serve as the primary point of contact for patients, families, and caregivers, providing exceptional customer service and support.

Key Responsibilities

  • Respond to patient inquiries regarding appointments, medical services, billing, and insurance coverage.
  • Schedule patient appointments, procedures, and follow-up visits with accuracy and efficiency.
  • Verify patient demographic and insurance information, updating records as needed.
  • Assist patients with completing necessary forms and documents, providing guidance and support as required.
  • Collaborate with healthcare providers and administrative staff to address patient concerns and resolve issues promptly.

Requirements

  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Previous experience in customer service, preferably in a healthcare or medical office setting.
  • Knowledge of medical terminology, insurance verification, and scheduling procedures.
  • Strong interpersonal and communication skills, with the ability to effectively interact with patients, families, and colleagues.

Benefits

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision coverage, family medical leave, worker's compensation, paid leave, and sick leave.



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