Community Specialist, Channel Retail Representative

4 weeks ago


Sunnyvale, California, United States Apple Full time

As a Community Specialist, Channel Retail, you will be responsible for representing Apple within multiple partner stores and helping customers develop relationships with our brand. You will sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store.

Key responsibilities include:

  • Providing an amazing customer experience by showcasing our products, accessories, and services
  • Proactively seeking opportunities to expand awareness for new and existing customers
  • Ensuring that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards
  • Aligning with your leader on weekly partner visits
  • Providing daily care and inspection of multiple points of sale according to guidelines and escalating issues for timely and effective resolution
  • Educating partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform
  • Distilling key themes, nuances, and insights from your store visits and sharing feedback with other Apple teams

Requirements include:

  • Typically requires a minimum of 1-2 years of related experience
  • Passion for helping customers and partners understand how Apple technology can enrich lives
  • Curiosity for continuous learning and eagerness to share knowledge with others
  • Outstanding customer focus
  • Excellent communication skills
  • Ability to educate, inspire, and influence others
  • Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale

At Apple, we are committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.



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