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Service Advisor

2 months ago


Littleton, Colorado, United States Big O Tires LittletonChatfield Full time
Job Title: Service Advisor

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Big O Tires Littleton/Chatfield. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle service experience.

Key Responsibilities:
  • Deliver exceptional customer service by listening to and addressing customer concerns in a timely and professional manner.
  • Communicate effectively with technicians to ensure that customer needs are met and that vehicles are repaired or serviced efficiently.
  • Manage and maintain accurate records of customer interactions, including repair orders and customer feedback.
  • Develop and maintain strong relationships with customers to build trust and loyalty.
  • Collaborate with the service team to achieve sales and customer satisfaction goals.
Requirements:
  • High school diploma or equivalent required; advanced education preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and technicians.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Basic computer skills and knowledge of automotive repair software.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program to help you develop your skills and advance your career.
  • A dynamic and supportive work environment, with opportunities for growth and advancement.
  • A fun and rewarding work environment, with a focus on teamwork and customer satisfaction.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.