Technical Service Representative

3 weeks ago


Rockville, Maryland, United States Psomagen, Inc. Full time

We're seeking an experienced Customer Support Specialist to join our team at Psomagen, Inc. This role offers a unique opportunity to provide top-notch support to our clients in the multi-omics field. If you have a passion for delivering exceptional customer experiences and staying up-to-date on the latest technologies, this could be the perfect fit for you.

Responsibilities:
  • Deliver prompt and effective customer support through various channels
  • Analyze customer feedback and use it to improve our services and processes
  • Collaborate with internal teams to ensure seamless customer journeys
  • Stay current with the latest developments in next-generation sequencing technologies

What You'll Need:

  • 3+ years of customer support experience in a technical or service-oriented industry
  • Bachelor's degree in biology, biochemistry, or related field (or equivalent experience)
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills in English
  • Ability to work independently and as part of a team

Perks:

  • Competitive salary: $65,000 - $80,000 per year
  • Medical, dental, and vision insurance (Monthly insurance premium is covered 100% by the employer)
  • 401K with immediate participation and company match after 1 year
  • Generous PTO policy
  • Opportunities for professional growth and development


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