Technical Service Representative
3 weeks ago
We're seeking an experienced Customer Support Specialist to join our team at Psomagen, Inc. This role offers a unique opportunity to provide top-notch support to our clients in the multi-omics field. If you have a passion for delivering exceptional customer experiences and staying up-to-date on the latest technologies, this could be the perfect fit for you.
Responsibilities:- Deliver prompt and effective customer support through various channels
- Analyze customer feedback and use it to improve our services and processes
- Collaborate with internal teams to ensure seamless customer journeys
- Stay current with the latest developments in next-generation sequencing technologies
What You'll Need:
- 3+ years of customer support experience in a technical or service-oriented industry
- Bachelor's degree in biology, biochemistry, or related field (or equivalent experience)
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills in English
- Ability to work independently and as part of a team
Perks:
- Competitive salary: $65,000 - $80,000 per year
- Medical, dental, and vision insurance (Monthly insurance premium is covered 100% by the employer)
- 401K with immediate participation and company match after 1 year
- Generous PTO policy
- Opportunities for professional growth and development
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