Account Support Director

6 days ago


Troy, Ohio, United States ITW Full time

Hobart Service is seeking an experienced Customer Service Team Lead to join our team. As a leader, you will be responsible for managing a team of customer care representatives, ensuring excellent customer service, and meeting sales targets. If you have a passion for delivering exceptional customer experiences and are motivated to lead a team to achieve results, we encourage you to apply.

About the Role:

This is a full-time position with a competitive salary range of $60,000 - $80,000 per year, depending on experience. You will be responsible for leading a team of customer care representatives, developing and implementing effective customer service strategies, and collaborating with cross-functional teams to resolve customer complaints and issues.

Key Responsibilities:

  • Manage a team of customer care representatives to deliver excellent customer service
  • Meet or exceed sales targets and revenue goals
  • Develop and implement effective customer service strategies
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Mentor and coach team members to improve their performance and knowledge
  • Conduct regular performance reviews and develop action plans to address areas for improvement

Requirements:

  • 5+ years of customer service experience, preferably in a supervisory or leadership role
  • Proven track record of achieving sales targets and driving revenue growth
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent problem-solving and analytical skills, with the ability to think critically and creatively

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