Home Appliance Repair Specialist

6 days ago


Mankato, Minnesota, United States UASA Full time

About Us

At UASA, we're a leading provider of in-home appliance service solutions for residential customers in South Central and South Eastern Minnesota.

Job Summary

We're seeking a skilled and customer-focused Appliance Service Technician to join our team. As a key member of our team, you'll be responsible for providing exceptional service to our customers, troubleshooting and repairing a wide range of household appliances, and ensuring that our customers are completely satisfied with our service.

Key Responsibilities

  • Customer Service
    • Greet each customer with a smile and provide exceptional service to ensure their complete satisfaction.
    • Anticipate and address each customer's service needs and thank them with genuine appreciation.
  • Appliance Repair
    • Accurately troubleshoot and diagnose faults in various household appliances, including refrigerators, ranges, dishwashers, washers, and dryers.
    • Use basic mechanical and electrical knowledge and troubleshooting skills to repair appliances.
    • Strategically use technical support, service manuals, and technical service bulletins to assist in accurately diagnosing and repairing faults.
  • Communication and Documentation
    • Use technology, such as smartphones and tablets, to call-ahead to customers, receive work orders, look up diagrams, update statuses, and report work completed.
    • Provide complete and accurate information for other team members to obtain the correct parts and complete authorizations in a timely manner.
  • Safety and Equipment
    • Use provided equipment to move appliances safely while preventing damage to customers' property.
    • Drive a company vehicle safely and professionally in all types of weather.

Requirements

  • Education and Experience
    • Successful completion of background check.
    • Successful completion of driving record check.
    • Successful completion of drug test.
  • Skills and Qualifications
    • A passion for customer service.
    • A willingness to learn.
    • Initiative - Do what needs to be done without being asked.
    • Determination to fix it right the first time.

Compensation and Benefits

  • Hourly base pay plus commission paid bi-weekly.
  • Retirement plan.
  • PTO after 90 days.
  • Paid holidays after 90 days.
  • Healthcare program available.

Location

This is a remote position for anyone who lives in South Central or South Eastern Minnesota.



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