Home Appliance Repair Specialist
6 days ago
About Us
At UASA, we're a leading provider of in-home appliance service solutions for residential customers in South Central and South Eastern Minnesota.
Job Summary
We're seeking a skilled and customer-focused Appliance Service Technician to join our team. As a key member of our team, you'll be responsible for providing exceptional service to our customers, troubleshooting and repairing a wide range of household appliances, and ensuring that our customers are completely satisfied with our service.
Key Responsibilities
- Customer Service
- Greet each customer with a smile and provide exceptional service to ensure their complete satisfaction.
- Anticipate and address each customer's service needs and thank them with genuine appreciation.
- Appliance Repair
- Accurately troubleshoot and diagnose faults in various household appliances, including refrigerators, ranges, dishwashers, washers, and dryers.
- Use basic mechanical and electrical knowledge and troubleshooting skills to repair appliances.
- Strategically use technical support, service manuals, and technical service bulletins to assist in accurately diagnosing and repairing faults.
- Communication and Documentation
- Use technology, such as smartphones and tablets, to call-ahead to customers, receive work orders, look up diagrams, update statuses, and report work completed.
- Provide complete and accurate information for other team members to obtain the correct parts and complete authorizations in a timely manner.
- Safety and Equipment
- Use provided equipment to move appliances safely while preventing damage to customers' property.
- Drive a company vehicle safely and professionally in all types of weather.
Requirements
- Education and Experience
- Successful completion of background check.
- Successful completion of driving record check.
- Successful completion of drug test.
- Skills and Qualifications
- A passion for customer service.
- A willingness to learn.
- Initiative - Do what needs to be done without being asked.
- Determination to fix it right the first time.
Compensation and Benefits
- Hourly base pay plus commission paid bi-weekly.
- Retirement plan.
- PTO after 90 days.
- Paid holidays after 90 days.
- Healthcare program available.
Location
This is a remote position for anyone who lives in South Central or South Eastern Minnesota.
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