Estimator II

1 week ago

Atlanta, Georgia, United States Fleet Services by Cox Automotive Full time
Job Title: Estimator II

The Estimator II plays a crucial role in providing accurate vehicle repair estimates for mobile on-site fleet service for light, medium, and heavy-duty trucks and trailers.

Key Responsibilities:
  • Prepares all relevant estimate paperwork, works with procurement/purchasing to obtain parts and pricing information, and collaborates with maintenance teams to ensure work is performed as required.
  • Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.
  • Performs basic estimation duties based on compiled information from Mobile Technicians and Customers.
  • Monitors repair status, completion timelines, and customer communications related to approved estimates.
  • Keeps records of repair details and completes necessary paperwork.
  • Follows up on outstanding quotes and prioritizes workflow to ensure effectiveness.
  • Develops positive working relationships with Estimation team members, internal stakeholders, and customers.
  • Provides excellent customer service for all internal and external customer calls.
  • Serves as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company.
  • Reviews, revises existing, and generates additional repair estimates at customers' request and specifications.
  • Follows job-related duties as directed by manager.
  • Collects miscellaneous information and parts pricing from various manufacturers and vendors.
  • Continuously develops and improves company capabilities in the area of Dispatching and Service Scheduling.
  • Assists with other duties and special projects as assigned.
Required Qualifications:
  • High School Diploma/GED and 3 years' experience.
  • The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 1 year's experience.
  • 2 years' experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role.
  • Minimum High School diploma or GED required.
  • Ability to deliver high levels of customer service and communication capabilities.
  • Proficient oral and written communication is mandatory.

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