Customer Support Representative

2 weeks ago

Corydon, Indiana, United States Mainstream Fiber Networks Full time
Job Title: Customer Support Representative

We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Mainstream Fiber Networks. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences by managing customer accounts, handling billing inquiries, and providing top-notch customer service.

About the Role:

The Customer Support Representative will be responsible for addressing customer inquiries and issues promptly and effectively, while also supporting sales operations activities to drive revenue growth and customer satisfaction. You will work closely with our sales team to provide administrative support and ensure seamless coordination between sales and customer support functions.

Key Responsibilities:
  • Manage customer accounts by updating account information, processing account changes, and ensuring accuracy of customer records.
  • Proactively engage with customers to understand their needs, preferences, and challenges, and provide personalized assistance as required.
  • Respond to billing inquiries from customers, including questions about invoices, payment methods, and billing discrepancies.
  • Investigate and resolve billing issues promptly, ensuring customer satisfaction and adherence to billing policies and procedures.
  • Provide excellent customer service via phone, email, CRM, or other communication channels, addressing customer inquiries, concerns, and feedback in a professional and courteous manner.
  • Assist with sales operations activities to support the sales team in achieving their targets.
  • Collaborate with sales representatives to provide administrative support and ensure seamless coordination between sales and customer support functions.
  • Develop a deep understanding of the company's products, services, and offerings to effectively address customer inquiries and provide accurate information.
  • Stay updated on product features, updates, and promotions to educate customers and drive product adoption and retention.
  • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions using CRM software or other relevant systems.
  • Generate reports and insights on customer support metrics, trends, and performance to identify areas for improvement and inform decision-making.
Requirements:
  • HSD, or equivalent education, is required.
  • 2+ years of experience in customer support, or related roles.
  • Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and internal stakeholders.
  • Strong problem-solving abilities and attention to detail, with a focus on delivering timely and accurate solutions to customer inquiries and issues.
  • Proficiency in CRM software, Microsoft Office Suite, and other relevant software applications.
  • Ability to work independently and collaboratively in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Positive attitude, empathy, and a genuine desire to help customers and provide outstanding service.
What We Offer:
  • Competitive compensation package.
  • Comprehensive company-paid training provided.
  • Company-provided uniforms.
  • Boot allowance for Outside Plant Employees.
  • Newly updated equipment and vehicles.
  • Internal career advancement opportunities.
  • Exclusive employee discounts on company services.
  • Life Mart discounts for various products and services.
  • Pay Active (Daily/weekly Pay Opportunities).
  • Wisely Pay Cards.
  • New Hire and Annual provided Company Merch.
  • Annual Company Events.

  • Customer Support Representative

    3 weeks ago

    Corydon, Indiana, United States Mainstream Fiber Networks Full time

    About Mainstream Fiber NetworksWe're a Hoosier-based team dedicated to propelling the digital revolution forward, and we believe that investing in our employees is the cornerstone of success.About the RoleThe Customer Support Representative will play a vital role in ensuring exceptional customer experiences by managing customer accounts, handling billing...

  • Sales Support Representative

    1 month ago

    Corydon, Indiana, United States Family Dollar Full time

    Position Overview:As a vital member of our team at Family Dollar, the Customer Service Representative plays a crucial role in delivering outstanding service to our valued customers.Key Responsibilities:1. Provide exceptional assistance to customers in a friendly and professional manner.2. Welcome customers warmly and guide them in selecting products that...

  • Customer Service Representative

    2 weeks ago

    Corydon, Indiana, United States Kroger Full time

    Job Title: Customer Service RepresentativeAt Kroger, we're passionate about providing an exceptional customer experience. As a Customer Service Representative, you'll play a vital role in creating a welcoming and inclusive environment for our customers.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries and resolving...

  • Customer Service Representative

    3 weeks ago

    Corydon, Indiana, United States Kroger Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a safe and...

  • Customer Service Representative

    7 days ago

    Corydon, Indiana, United States The Kroger Company Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Clerk at The Kroger Company. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our retail...

  • Customer Service Representative

    2 weeks ago

    Corydon, Indiana, United States The Kroger Company Full time

    Customer Service Clerk Job DescriptionThe Kroger Company is seeking a Customer Service Clerk to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Perform price checks to ensure accurate pricing and inventory...

  • Customer Care Associate

    1 month ago

    Corydon, Indiana, United States Family Dollar Full time

    Join Our Team at Family DollarAs a Customer Service Representative, you will play a vital role in ensuring a positive shopping experience for our customers. Your responsibilities will include:Delivering Outstanding Service: Engage with customers in a friendly manner, assisting them in selecting products that meet their needs.Transaction Management:...

  • Client Support Specialist

    3 weeks ago

    Corydon, Indiana, United States Family Dollar Full time

    Position Overview:As a vital member of our team at Family Dollar, the Customer Service Representative plays a crucial role in ensuring a positive shopping experience for our customers. This position involves a variety of responsibilities aimed at enhancing customer satisfaction and operational efficiency.Key Responsibilities:1. Provide outstanding service to...

  • Relationship Representative I

    3 weeks ago

    Corydon, Indiana, United States Centra Full time

    About Centra Credit UnionCentra Credit Union is a leading financial institution in the Midwest, dedicated to serving the financial needs of its members. With a rich history dating back to 1940, Centra has established itself as a trusted partner in the community, providing a wide range of financial products and services to individuals and businesses.Job...

  • Automotive Sales Representative

    3 weeks ago

    Corydon, Indiana, United States Big O Tires Full time

    About the RoleAs an Automotive Sales Representative for Big O Tires, you will play a key role in enhancing the customer experience, building loyalty, and maximizing sales. If you have a service sales background, a proven track record in sales, and are highly committed to delivering the best service experience to our guests, we would like to talk with you.Key...

  • Tanning Salon Representative

    2 weeks ago

    Corydon, Indiana, United States Sun Tan City Full time

    About Sun Tan CitySun Tan City is a leading family-owned tanning salon chain with over 250 locations across 20 states. As a member of our team, you'll be part of a dynamic and supportive environment where you can grow your skills and advance your career.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Sales...

  • Maintenance Technician

    6 days ago

    Corydon, Indiana, United States Carrols Restaurant Group Full time

    Carrols Restaurant Group Landmark AvenueAs a Service Tech at Carrols Restaurant Group, you will be responsible for prioritizing and completing needed repairs in a timely fashion. You will work with the R&M Budget to implement preventive maintenance procedures as defined by company representatives. Your goal will be to develop a work schedule that minimizes...

  • Lead Vehicle Fluids Chemist

    3 days ago

    Corydon, Indiana, United States Lucas Oil Products Inc Full time

    Job Title: Lead Vehicle Fluids ChemistJob Summary:We are seeking a highly skilled and experienced Lead Vehicle Fluids Chemist to join our R&D team at Lucas Oil Products Inc. The successful candidate will be responsible for providing technical leadership and expertise in the development of new lubricant products, as well as supporting existing products and...

  • Housekeeping Assistant

    1 week ago

    Corydon, Indiana, United States Healthcare Services Group, Inc. Full time

    About UsHealthcare Services Group, Inc. is a leading provider of housekeeping, laundry, dining, and nutritional services within the healthcare market. With over 45 years of experience, we have established ourselves as a trusted partner for thousands of healthcare communities across the country.Our Purpose and ValuesOur purpose is to foster fulfillment in...

  • Lead Vehicle Fluids Chemist

    3 days ago

    Corydon, Indiana, United States Lucas Oil Products Inc Full time

    Job Title: Lead Vehicle Fluids ChemistWe are seeking a highly skilled and experienced Lead Vehicle Fluids Chemist to join our R&D team at Lucas Oil Products Inc. As a key member of our team, you will be responsible for providing technical leadership and expertise in the development of new products and processes.Key Responsibilities:Develop and implement new...

  • Pharmacy Associate

    3 days ago

    Corydon, Indiana, United States Walmart Full time

    Job OverviewAs a Pharmacy Technician at Walmart, you will play a vital role in ensuring the health and well-being of our customers. You will be responsible for processing prescriptions, providing product information, and delivering exceptional customer service in our store pharmacies.Benefits and PerksWe offer a competitive hourly wage, performance-based...

  • Plant Operations Assistant

    2 weeks ago

    Corydon, Indiana, United States Premier AG Co-Op Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Plant Operations Support professional to join our team at Premier AG Co-Op Inc. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day operations of our plant.Key ResponsibilitiesProvide exceptional customer service and support to our customers,...

  • Account Executive, Endoscopy Services Specialist

    4 weeks ago

    Corydon, Indiana, United States FUJIFILM Holdings America Corporation Full time

    Job SummaryFUJIFILM Holdings America Corporation is seeking a highly motivated and experienced Account Executive to join our team. As an Account Executive, you will be responsible for generating sales revenue and promoting the use of our core products within prospective customer accounts.Key ResponsibilitiesDrive sales revenue and overall market share within...

  • Food Team Associate

    1 week ago

    Corydon, Indiana, United States Walmart Full time

    Job OverviewAs a Food Team Associate at Walmart, you will play a vital role in ensuring our customers have an exceptional shopping experience. Your primary focus will be on taking care of customers and creating visually appealing displays to showcase our food and consumable products.ResponsibilitiesMove incoming merchandise to the sales floor and create...

  • Staff Pharmacist

    3 weeks ago

    Corydon, Indiana, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and compassionate Staff Pharmacist to join our team at Walmart. As a key member of our pharmacy team, you will be responsible for providing exceptional patient care and advocating for the health and well-being of our customers.Key ResponsibilitiesProcess and accurately dispense prescription orders, ensuring timely...