Shift Leader

4 days ago


Cambridge, Massachusetts, United States Bay Cove Human Services Full time
Job Summary:

The Shift Leader is a critical role within Bay Cove Human Services, responsible for ensuring the smooth operation of our emergency shelter program. This position requires a leader who can create a welcoming and safe environment for homeless adults, providing respite from hazardous weather conditions. The Shift Leader will work closely with Direct Care Advocates to promote safety, engagement, and harm reduction, while supporting guests in achieving permanent housing.

Key Responsibilities:
  • Compile and distribute the nightly census
  • Order program supplies and monitor inventory
  • Monitor coverage in all program areas to ensure respectful interaction with guests and adherence to safety procedures
  • Work closely with the Homeless Services Operations Manager to manage the weekly schedule
  • Manage shift coverage and co-facilitate the program team meeting
  • Act in a Security Officer and/or Direct Care Advocate capacity as needed
Essential Functions:
  • Facilitate access to the shelter in a respectful and efficient manner
  • Respond to requests and emergencies in a manner that attends to the immediate concern
  • Intervene with guests to de-escalate anxious or worrisome behaviors and safety concerns
  • Communicate with on-site co-workers to optimize effective communication
  • Provide care for guests and maintain safety through visual monitoring and safety checks
  • Assist with end-of-shift activities, including clean-up and documentation
Requirements:
  • High School Diploma or GED
  • Knowledge of modality-specific issues, such as addiction, serious mental illness, and homelessness
  • CPR/First Aid Training
  • Must stay current with required training, including HIV/AIDS, Hepatitis C, Narcan, and Servsafe

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