Senior IT Program Manager

3 weeks ago

Baltimore, Maryland, United States Creative Information Technology, Inc. Full time

About Us:

Creative Information Technology, Inc. (CITI) is a leading IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics.

Job Description:

The Program Manager is the contractor's manager for the Contract and serves as the single point of contact for the Master Contractor with the State regarding the Contract.

Duties and Responsibilities:

  • Performs overall management for Contract support operations.
  • Organizes, directs, and coordinates the planning and production of all Contract activities, projects, and support activities, including those of subcontractors.
  • Oversees the development of work breakdown structures, charts, tables, graphs, major milestone calendars, and diagrams to assist in analyzing problems and making recommendations.
  • Demonstrates excellent written and verbal communication skills.
  • Establishes and alters corporate management structure to direct effective and efficient Contract support activities.
  • Must be capable of negotiating and making binding decisions for the Master Contractor.
  • Develops and implements appropriate procedures and reporting for the implementation consistent with the overall program.
  • Client relationship and expectation management.
  • Vendor performance management.
  • Preparing work plans, status reports.
  • Managing communication, coordination, and performance of other stakeholders as needed.
  • Contributes to setting required project pace by defining corresponding projects and individual responsibilities, objectives, tasks, schedules, and outputs.
  • Directly contributes to and shares the responsibility for the project performance by planning, monitoring, and adjusting project resources (people, budget, material, time).
  • Manages project risks and issues: root cause analysis, implementation of corrective/preventive actions, compliance with PMI methodology, and continual process improvement efforts.
  • Creates and sustains a culture that encourages high performance of individuals and teams.
  • Employee is expected to undertake any additional duties as they are assigned by their Manager.

Education:

  • Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline. Master's degree and/or project management Professional (PMP) certification is preferred.

General Experience:

  • At least 12 years of experience in program or project management with a minimum 2 years healthcare project management experience.
  • Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors.
  • Strong interpersonal skills to build client rapport and develop/discipline/reward employees.
  • Solid analytical skills and ability to make decisions and solve problems.
  • Excellent time management abilities.
  • Demonstrated problem-solving and customer service skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and manage work to a defined schedule.
  • Experience conducting meetings, interviews, and making presentations.
  • Specific experience in evaluating quality assurance/quality control testing and User Acceptance Testing efforts.
  • Team player and a consistent, dependable performer with an excellent work ethic, flexible 'can-do' attitude, and a results-driven commitment to success.
  • Ability to apply industry best practices and future state/federal mandates to existing systems.

Specialized Experience:

  • At least eight (8) years of experience in supervision or oversight of large IT or complex systems-related programs or projects.

How to Apply:

To apply for the Program Manager role, please submit your resume to the appropriate contact person.

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