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Delivery and Install Specialist
2 months ago
We are seeking a skilled Delivery and Install Specialist to join our team at Ricoh. As a key member of our operations team, you will be responsible for the efficient and quality pick-up, relocation, and delivery of office equipment in a safe manner. This role requires strong technical skills, excellent customer service, and the ability to work independently in a fast-paced environment.
Key Responsibilities- Ensure equipment is safely delivered to the correct location.
- Maintain log books in accordance with DOT regulations.
- Responsible for pre and post trip reviews and ensures that the vehicle is safe and clean to operate and is compliant with all DOT and state laws.
- Performing pick-up of product at same time as delivery, thus minimizing costs.
- Performs basic connected installations, such as setting up IP addresses, downloading print drivers, removing hard drivers when required, backing up and uploading customer's existing address book, and providing basic customer training on printing standalone and network devices.
- Participation in Safety Programs.
- Pre-calling customers when applicable.
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Demonstrates good technical skills.
- Demonstrates excellent customer relation skills.
- Identifies customer's needs and determines appropriate action; refers calls to appropriate party.
- Provides constructive feedback to service and process team regarding networking and installation initiatives.
- Provides basic customer training on printing standalone and network devices.
- Completes technical training on new equipment as required.
- Maintain professional appearance in driver uniform.
- Contacts the Dispatch and/or service department if technician is needed.
- Ensures equipment is configured to the Bill of Lading, traveler or other documentation provided.
- Ensures equipment is properly loaded and secured in the boxed van/truck.
- Use of phone to capture electronic customer signature upon completion of scheduled transactions.
- Ensures all paperwork is signed and properly processed, as required.
- Loading/ Off-loading trucks may apply.
- Helps train new Delivery Drivers on new products & proper loading, where applicable.
- Follows all accident/incident reporting guidelines and procedures.
- Conducts cycle counts and inventory reconciliation when required.
- Reconcile inventory at the end of the day based on route completion and report discrepancies.
- Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager.
- Responsible for an inventory value of up to $1,000,000.
- Overnight stays may be required.
- Operation and use of warehouse equipment, i.e., forklift, stair climber, pallet jack, is required.
- Performs other duties as assigned.
- Safe driving record and History.
- On line technical training focused on networking and installation.
- On the Job training with field technicians at customer location and or at Transfer Center.
- Eligibility to drive a commercial vehicle according to FMCSR regulations.
- Must maintain valid driver's license in accordance with company policy.
- Minimum two years of medium-duty truck driving experience is required.
- Pass a road Test.
- Valid and current medical card is required.
- Be at least 20 years of age, properly licensed in his or her current state of residence.
- High school diploma or equivalent education is required.
- Valid commercial driver's license is required if applicable per state.
- Ability to read maps and electronic GPS.
- Overnight stays may be required based on DOT regulations or Peak Periods.
- Must be able to physically handle oversized and overweight equipment.
- Identification of at-risk behaviors and have the ability to make quick corrections.
- Strong Customer Presentation and Communication Skills.
- Familiarity utilizing and learning smart phones and/or tablets with hand held electronic technology.
- Basic computer skills.
- Adequate technical skills to install/network equipment.
- Possesses methodical approach to resolving problems that could arise during their day.
- Must have adequate reading, math skill, and ability to write legibly.
- May be required to be certified on operation and use of warehouse equipment, i.e., forklift, stair climber, etc.
- Working conditions could result in serious injuries if they don't follow appropriate lifting or moving procedures and/or the rules of the road.
- Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
- Physical effort is required in the lifting of equipment weighing up to 100 pounds and the moving of equipment that may weigh up to 1000lbs.
- Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction · prepare, provide and convey diversified information.
- Typically, a variety of conditions, including office, warehouse and van/truck environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
- There is frequent exposure to chemical solvents and cleaners.
- Ability to work independently.
Mission and Vision
At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.