Client Service Representative

4 days ago

MA United States Travis Mathew Full time
Client Associate Role at TravisMathew

We're seeking a skilled Client Associate to join our team at TravisMathew, a premium apparel brand dedicated to delivering exceptional customer experiences. As a Client Associate, you'll play a vital role in maintaining the in-store sales and service experience, promoting sales culture, and driving individual sales goals.

Key Responsibilities:
  • Instill a sales and service focus on the floor to achieve sales goals and deliver exceptional customer service.
  • Connect with in-store clients, develop, and retain a following of repeat clients to drive individual sales goals.
  • Maintain in-depth knowledge of apparel each season, including fit, fabric, and intended use of the line.
  • Participate in-store events, marketing initiatives, and CRM activity to drive and reward repeat business.
  • Adhere to client service standards and company policies and procedures.
  • Foster a friendly, open, and inviting environment for all in-store guests.
  • Foster a work environment focused on teamwork and productivity.
  • Maintain store cleanliness and organization, including front of house and stock space.
Technical Competencies:
  • Proficient in Microsoft Applications.
  • Proficient in point-of-sale (POS) systems.
  • Strong written and verbal communication skills.
  • Ability to make decisions independently or escalate when applicable.
  • Ability to work non-traditional hours; weekends, evenings, and holidays.
Education and Experience:
  • Minimum 1-year experience in a client services-related capacity.

At TravisMathew, we value diversity and encourage everyone to apply. We're committed to adding new perspectives to the team and fostering a culture of inclusivity. If your experience is close to what we're looking for, please consider applying. Experience comes in many forms - skills are transferable, and passion goes a long way.

We're an Equal Employment Opportunity employer, dedicated to creating a workplace that's welcoming and inclusive for everyone. We invite you to explore this opportunity and join our team at TravisMathew.

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