Learning Management Systems Cloud Operations Specialist

5 days ago


Detroit, Michigan, United States Dynatrace Full time

We are seeking an experienced Learning Management Systems Cloud Operations Specialist to join our LMS Operations team. This role will be responsible for ensuring the smooth operation and effective utilization of our learning management system.

Key Responsibilities:
  • Administer and manage cloud environments, ensuring high availability and performance.
  • Develop, update, and maintain CloudFormation templates or similar deployment automation scripts to automate the provisioning and deployment of infrastructure.
  • Oversee the administration of our Learning Management System (LMS), including user management, content delivery, and system updates.
  • Troubleshoot and resolve issues related to cloud automation, using logs and observability tools to diagnose and rectify problems promptly.
  • Troubleshoot and resolve issues related to interacting with the LMS system
  • Transfer incoming support tickets to the appropriate teams
  • Collaborate with LMS Engineering R&D to further drive end-user experience
  • Utilize the observability platform (Dynatrace) for operational tasks
Qualifications:
  • Bachelor's degree in focused on technology (i.e., Computer Science, Computer Engineering, Information Systems) or relevant work experience required.
  • Minimum experience of 5 years working in a similar role.

The estimated salary for this position is $82,000 - $103,000 per year, plus benefits. If you are a motivated and organized individual who thrives in a fast-paced environment, please submit your application.



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