Hotel Hospitality Professional

4 days ago


San Diego, California, United States PL Boutique Investors, LLC Full time
About the Job

We are seeking a skilled and customer-focused Front Desk Agent to join our team at PL Boutique Investors, LLC. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless operations, and promoting a positive brand image.

Duties and Responsibilities
  • Manage the front desk operation, ensuring seamless guest check-ins and check-outs.
  • Process cash, credit card transactions, and other forms of payment, maintaining accurate records and reconciling discrepancies.
  • Respond to guest inquiries and requests in a timely and professional manner, ensuring their needs are met and exceeded.
  • Investigate and resolve guest complaints and concerns, responding promptly and professionally to ensure satisfaction.
  • Work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure smooth operations and effective communication.
Requirements
  • Minimum 2 years' experience in hospitality or a related field.
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • Proficient in property management systems (PMS), preferably OnQ.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Able to maintain confidentiality and handle sensitive information with discretion.
Salary and Benefits

We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off.



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