Operational Excellence Lead
1 month ago
As an Operational Excellence Principal at Plymouth Rock Assurance, you will play a key role in driving business transformation and improving end-to-end processes that start and end with the customer. You will work closely with cross-functional teams to diagnose issues, design solutions, and implement recommendations that deliver meaningful, realized business value.
Key Responsibilities- Lead cross-functional teams through all phases of a Lean, Six Sigma, or Reengineering effort, ensuring successful project delivery and tangible results.
- Develop and oversee complex engagements that drive business value, leveraging a broad range of tools, methodologies, and frameworks.
- Influence others to foster alignment, transparency, and collaboration, resolving resistance to change and ensuring innovative solutions are successfully implemented.
- Stay abreast of the latest trends and best practices within the operational excellence practice and across other companies and industries, providing expert consultation and facilitating workshops to educate and inform colleagues.
- Coach, mentor, and develop colleagues within and outside the Operational Excellence team, creating a learning culture and a continuous improvement mindset.
- A BS/BA is required, with a master's degree or equivalent experience preferred.
- 3-5 years of experience in operational improvement, with a track record of collaborating on cross-functional initiatives that resulted in creating significant value.
- Demonstrated breadth and depth of knowledge in operational improvement frameworks, methodologies, and toolkits, including Lean, Six Sigma, Hammer Reengineering, Change Management, and Organizational Design.
- Familiarity with intelligent automation tools used for improving operations, such as RPA, OCR, ML, and AI.
Plymouth Rock Assurance is a leading insurance company that writes and manages over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic. We continuously invest in technology, empower our employees, and foster a culture of loyalty and trust with our customers.
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