Customer Service Representative
5 days ago
Job Summary
We are seeking a highly skilled and compassionate Customer Care Associate to join our team at Sona Pharmacy + Clinic. As a key member of our community, you will play a vital role in ensuring exceptional customer service and exceeding patient expectations.
Responsibilities
- Provide personalized support to patients, responding to their inquiries and concerns in a timely and empathetic manner.
- Assist patients with cash register transactions, ensuring accuracy and efficiency.
- Maintain a clean and organized workspace, adhering to pharmacy standards and protocols.
- Assist with prescription preparation, including bagging and labeling.
- Ensure patient information is up-to-date and confidential, adhering to HIPAA guidelines.
- Support online shopping orders and prepare for shipment.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic knowledge of over-the-counter products and pharmacy operations.
- Willingness to learn and adapt to new procedures and technologies.
- Strong attention to detail and accuracy.
Perks
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- Flexible work environment and prioritized work-life balance.
- Access to company-paid health plans and wellness programs.
Company Culture
Sona Pharmacy + Clinic values diversity, equity, and inclusion. We are committed to creating a workplace that is respectful, supportive, and inclusive of all employees. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.
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