Customer Service Representative
2 weeks ago
We are seeking a Customer Service Representative who excels in delivering exceptional client experiences. The ideal candidate will warmly welcome clients, coordinate service appointments, and serve as a vital link between customers and our skilled technicians. If you possess the ability to instill confidence in customers regarding their service needs, then Elliott Auto Group could be the perfect place for your career advancement. Utilize your interpersonal skills to learn more about this opportunity.
Key Responsibilities
- Welcome clients to the service department with promptness and courtesy; a positive attitude is essential.
- Engage with customers to accurately convey their repair requirements to technicians.
- Promote additional services through respectful and integrity-driven methods.
- Provide precise estimates for repairs and maintenance.
- Comply with guidelines regarding vehicle care and operation.
- Maintain communication with customers throughout the repair process.
- Market and oversee extended warranty options.
- Assess repair quality and confirm the completion of all tasks.
- Inform customers when their vehicles are ready for collection.
- Discuss and clarify repairs and associated costs with clients.
- Address minor customer inquiries and concerns.
- Keep the Service Manager updated on any issues or potential challenges.
- Ensure Customer Satisfaction Index (CSI) scores meet dealership standards.
Comprehensive health, dental, vision coverage, and paid time off.
About Our Company
Elliott Auto Group has been a family-owned and operated business for over 30 years. We pride ourselves on fostering a supportive work environment that encourages professional growth and advancement from within. Our benefits include health, dental, vision, short-term disability, and Aflac products, along with a paid vacation after your first year.
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