Client Solutions Coordinator

5 days ago


New Bern, North Carolina, United States AlphaGraphics Full time
About Us
AlphaGraphics is a forward-thinking marketing solutions provider that offers much more than traditional print collateral. We are a one-stop-shop for signage, high-volume mailing digital marketing, and design, as well as full offset and digital printing in-house. Our goal is to deliver exceptional customer experiences and exceed our customers' expectations.

Job Description
The successful candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. They will be responsible for managing orders, tracking production, and communicating with customers on order status and changes in the production schedule. This role also involves executing various marketing functions, including mailings, thank you cards, website, social media, etc.

Responsibilities and Duties
* Assist the executive team with managing orders and tracking production* Suggest appropriate products and services to meet customer needs and budget* Follow up on leads and referrals resulting from telephone calls, marketing, and email activity* Demonstrate the ability to carry on a business conversation with customers* Prepare estimates and establish/maintain estimate follow-up procedures* Communicate with customers on order status and changes in the production schedule* Execute a variety of marketing functions, including mailings, thank you cards, website, social media, etc.* Help as needed with reports, close-out, invoices, and required paperwork* Identify and resolve customer satisfaction issues* Establish and maintain effective team relationships with all support departments* Manage the oversight of jobs through the prepress and production process

Compensation
This role offers a competitive salary of $16.00 - $18.00 per hour, reflecting our commitment to attracting and retaining top talent.

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