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Client Service Associate

2 months ago

Bay City, Michigan, United States Independent Bank Full time

About the Role:

As a Client Service Associate at Independent Bank, you will be the face of our organization, providing exceptional service to our clients every day. This role is ideal for individuals who are passionate about delivering outstanding customer experiences and are eager to grow their skills and knowledge in the banking industry.

Key Responsibilities:

  • Assist clients with transaction services and provide solutions in a friendly and efficient manner.
  • Deliver financial solutions to clients utilizing Independent Bank products and services.
  • Gain an understanding of the basic framework of Independent Bank accounts.
  • Become skilled with regards to conducting different types of transactions for clients.
  • Utilize all available technology to perform daily tasks.

Requirements:

  • High school diploma or equivalent education is required.
  • Outstanding client service skills.
  • Cash handling experience is preferred, but it is not required as we provide ample training.
  • The ability to adapt and adjust to new ideas, processes, workflows, and systems.
  • Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.
  • Excellent interpersonal, presentation, and communication skills.

What We Offer:

  • Competitive hourly pay and great benefits.
  • Accommodating and flexible paid time off.
  • A knowledgeable, goal-driven, and exciting team of colleagues.
  • Numerous advancement opportunities with structured, personalized career paths and mentoring.
  • Exposure to different areas of banking and the ability to work with leaders within the industry.
  • Extensive training on all areas and aspects of the banking field to help you reach your highest potential.
  • Community-focused events and volunteer opportunities.