Client Service Representative

4 weeks ago


Puyallup, Washington, United States Umpqua Bank Full time
About Umpqua Bank

Umpqua Bank is a leading western-based regional bank with over $50 billion in assets under management. We offer a unique brand of relationship banking and a culture where associates thrive.

Job Summary

We are seeking a Client Service Specialist to join our team. In this role, you will process routine financial transactions, balance cash drawers, and provide exceptional customer service.

Key Responsibilities
  • Process a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
  • Balance cash drawers, counting currency and coin accurately.
  • Assist customers in determining the types of accounts that will meet their financial needs.
  • Open and process all types of deposit and loan accounts, including complex retail products.
  • Cross-sell other bank services and refer customers to other departments as appropriate.
  • Answer questions and resolve complex technical problems on customer accounts.
  • Provide exceptional customer service and maintain a positive attitude.
Requirements
  • Cash handling experience.
  • Strong attention to detail and ability to multi-task effectively.
  • Ability to understand and follow directions.
  • Ability to organize and prioritize work.
  • Proficient use of Microsoft Word and Excel software applications.
  • Ability to maintain confidentiality and use tact and diplomacy.
What We Offer

We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $24.00, and the pay rate for the selected candidate is dependent on a variety of non-discriminatory factors.

We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, and more.

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce.



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