Vehicle Concierge

4 days ago


Miami, United States Warren Henry Automotive Group Full time
Position Overview:

Warren Henry Auto Group is seeking a highly motivated and customer-focused individual to join our team as a Concierge. As a key member of our service delivery team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction for our luxury customers.

Responsibilities:
  • Vehicle Delivery:
    • Ensure that all vehicles are delivered in excellent condition, with sufficient fuel and all necessary documentation.
    • Coordinate with our Service Manager, Service Advisors, BDC Department, and Dispatcher to confirm logistical details and ensure seamless delivery.
  • Member Interaction:
    • Collect all required signatures from customers at the time of delivery and/or pick-up.
    • Request all necessary documents from our loaner department and service advisors prior to each trip.
  • Receiving:
    • Inspect vehicles for any customer belongings left behind and record the condition using our Record 360 application.
  • Other:
    • Perform errands and lot maintenance as needed to support our team's efforts.
Qualifications:
  • A high school diploma or equivalent, or a minimum of two years of related experience and/or training.
  • A valid driver's license and a good driving record.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A well-groomed appearance and a professional demeanor at all times.

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