Front Desk Operations Manager

2 weeks ago


Le Mars, Iowa, United States Remington Full time
Job Title: Front Desk Supervisor

Remington is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk and providing exceptional guest service.

Key Responsibilities:
  • Supervise and train front desk staff to ensure excellent guest service and efficient check-in and check-out processes.
  • Manage front desk operations, including scheduling, staffing, and inventory control.
  • Communicate effectively with guests, colleagues, and other departments to resolve issues and provide excellent service.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements:
  • 2+ years of experience in a front desk or customer service role.
  • Proven track record of providing exceptional guest service and resolving issues.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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