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ER Patient Registrar

2 months ago

Sun City, Arizona, United States Optum Full time
ER Patient Registrar Job Description

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As an ER Patient Registrar, you'll play a critical role in ensuring our patients receive the highest quality care.

Key Responsibilities:
  • Maintain up-to-date knowledge of registration requirements for various areas, including main admitting, OP registration, ED registration, maternity, and rehabilitation units.
  • Ensure accurate and timely entry of demographic information into the ADT system.
  • Properly identify patients to prevent medical record number duplication.
  • Review assigned accounts for accuracy and completeness.
  • Meet CMS billing requirements for MSP, Important Message from Medicare, and Observation Notice.
  • Collect and enter required data into the ADT system with emphasis on accuracy.
  • Verify patient information and correct errors.
  • Obtain patient signatures for required documents.
  • Ensure all required documents are scanned into the appropriate system.
  • Provide patients with necessary printed materials, such as patient rights and responsibilities, HIPAA notification, and advance directives.
  • Follow downtime procedures for manual patient information entry.
  • Assess self-pay patients for presumptive eligibility and initiate the process when necessary.
  • Monitor and address tasks associated with the Mede/Analytics PAI tool.
  • Verify insurance benefits using electronic verification systems or contacting payers directly.
  • Document insurance verification information in the ADT system.
  • Obtain referral, authorization, and pre-certification information.
  • Verify medical necessity checks for outpatient services.
  • Calculate patient liabilities and request payment at registration.
  • Identify outstanding balances and notify patients.
  • Set up payment plans for patients who cannot pay in full.
Requirements:
  • High School Diploma or equivalent.
  • 1+ years of customer service experience.
  • 1+ years of experience with requesting and processing financial payments.
  • Beginner-level proficiency with computers and data entry.
  • Ability to work Thursday 12pm-6pm and Friday to Sunday 6am-6pm.
Preferred Qualifications:
  • 1+ years of experience in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, or other revenue cycle-related roles.
  • General understanding of insurance policies and procedures.
  • Working knowledge of medical terminology.
  • Able to perform basic mathematics for payment calculation.
Why Work for Optum?

At Optum, we offer a comprehensive benefits package, competitive base pay, and performance rewards. Our management team is committed to your success, and we provide opportunities for career growth and development.

Some of our offerings include:

  • Paid Time Off and 8 Paid Holidays.
  • Medical Plan options with Health Spending Account or Health Savings Account.
  • Dental, Vision, Life, and AD&D Insurance.
  • Short-term and Long-term Disability coverage.
  • 401(k) Savings Plan and Employee Stock Purchase Plan.
  • Education Reimbursement.
  • Employee Discounts.
  • Employee Assistance Program.
  • Employee Referral Bonus Program.
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

More information can be downloaded at [insert link].