ER Patient Registrar

3 weeks ago

Arizona City, Arizona, United States Optum Full time
ER Patient Registrar Job Summary

As an ER Patient Registrar at Optum, you will be the first point of contact for patients and their families, providing exceptional customer service and ensuring a smooth registration process. You will be responsible for maintaining accurate and up-to-date patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements.

Key Responsibilities:
  • Maintain accurate and up-to-date patient information in the ADT system
  • Verify insurance coverage and obtain necessary documentation
  • Ensure compliance with regulatory requirements, including CMS billing requirements
  • Collect and enter required data into the ADT system with emphasis on accuracy
  • Verify patient information and correct any errors identified
  • Obtain patient signatures on required documents
  • Scan required documents into the appropriate system
  • Provide patients with necessary printed materials, including patient rights and responsibilities and HIPAA privacy notifications
  • Follow downtime procedures for manual entry of patient information
  • Assess self-pay patients for presumptive eligibility and initiate the process when necessary
  • Monitor and address tasks associated with the Mede/Analytics PAI tool
  • Verify insurance benefits using electronic verification systems or by contacting payers directly
  • Document insurance verification information in the ADT system
  • Obtain referral, authorization, and pre-certification information and document in the ADT system
  • Verify medical necessity checks have been completed for outpatient services
  • Identify payer requirements for medical necessity
  • Verify patient liabilities with payers and calculate patient payments
  • Set up payment plans for patients who cannot pay their entire current copayment and/or past balance in one payment
  • Document conversations with patients regarding financial liabilities and agreements to pay
  • Apply payments to patient accounts and provide receipts
  • Clarify division of financial responsibility between medical groups and insurance companies
  • Escalate accounts to Patient Registration leadership staff when necessary
What We Offer:
  • Competitive base pay
  • Full and comprehensive benefit program
  • Performance rewards
  • Management team committed to your success
  • Paid Time Off and 8 paid holidays
  • Medical Plan options and Health Spending Account or Health Savings Account
  • Dental, Vision, Life, and AD&D Insurance, as well as Short-term and Long-term Disability coverage
  • 401(k) Savings Plan and Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits, including pet insurance, legal insurance, and Long-Term Care Insurance
Requirements:
  • High School Diploma or GED (or higher)
  • 1+ years of customer service experience
  • 1+ years of experience with requesting and processing financial payments
  • Beginner level of proficiency working with computers and data entry
  • Ability to work Thursday 12pm-6pm and Friday to Sunday 6am-6pm
Preferred Qualifications:
  • 1+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
  • General understanding of insurance policies and procedures
  • Working knowledge of medical terminology
  • Able to perform basic mathematics for payment calculation
Soft Skills:
  • Excellent interpersonal, communication, and customer service skills

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