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Customer Service Representative

2 months ago

Danbury, Connecticut, United States Waterco Full time
Job Description

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Waterco. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve customer complaints, and provide proactive sales support to customers.
  • Account Management: Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager.
  • Order Processing: Process customer payments and maintain accurate internal reports.
  • Communication: Make outbound calls to current customers to schedule additional services or offer maintenance plans.
  • Problem-Solving: Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.

Requirements:

  • Education: High school diploma or GED
  • Experience: 1+ years of customer service experience
  • Skills: Moderate proficiency in Microsoft Word and Excel, excellent interpersonal and communication skills, professional phone etiquette

Preferred Qualifications:

  • Customer Service Experience: Customer service experience, preferably in a sales/marketing environment
  • Data Entry Experience: Experience in data entry

Essential Skills:

  • Computer Proficiency: Computer proficiency, particularly with Microsoft Office
  • Windows Operating System: Fluency with the Windows operating system and basic knowledge of MS Excel and MS Word
  • Proprietary Customer Service Program: Ability to learn a proprietary customer service program