Guest Services Supervisor

6 days ago


Plainfield, Iowa, United States The Inn at Mattei's Tavern Full time
Responsibilities
  • Lead the front office team in providing personalized and attentive service to guests
  • Manage daily front office operations, including check-in/check-out processes, room assignments, and key distributions
  • Collaborate with the Front Office Management Team to develop and implement strategies for improving guest satisfaction and operational efficiency
  • Maintain accurate records and reports, including guest preferences, room inventory, and revenue management data
Requirements
  • Minimum 2 years of experience in a similar role, preferably in a luxury hotel or resort setting
  • Proven track record of delivering excellent guest service and driving operational results
  • Strong leadership and communication skills, with the ability to motivate and guide a team
  • Familiarity with property management systems (PMS) and other hospitality technology

The estimated annual salary for this position is $51,443 - $74,315, depending on experience and qualifications.



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