Gas Meter Coordinator
3 weeks ago
This is a challenging role that requires strong analytical and communication skills. As a Gas Meter Coordinator, you will be responsible for monitoring gas emergency and gas and electric meter orders for company and contract service technicians. You will work cooperatively with the Contact Center, Receivables Management, Field Operations, and emergency agencies to coordinate efficient and timely scheduling of emergency and non-emergency meter order work.
Key Responsibilities:
• Oversee gas and electric meter order work, ensuring efficient resource allocation, route adjustments, and timely completion.
• Communicate with field technicians and supervisors to manage work schedules and adjust priorities as needed.
• Monitor performance, adherence to schedules, and report issues to management.
• Handle emergency calls, ensuring customer safety and timely response to gas-related emergencies (e.g., leaks, outages).
• Coordinate resources and prioritize emergency orders to meet regulatory requirements.
• Manage third-party damage communications and escalate issues as necessary to internal and external stakeholders.
What We Offer:
• Competitive pay: $60,000 - $80,000 per year
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays, and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs, including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
Requirements:
• High school diploma or GED
• Strong background in teamwork skills and demonstrated ability to produce desired results and maintain composure in a rapidly changing high-stress environment.
• Experience in the utility industry, customer service, dispatch, scheduling, or field operations in a 24x7 regulated environment.
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