ASSOCIATE DISPATCHER

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

Under general supervision, this position is responsible for monitoring gas emergency and gas and electric meter orders for company and contract service technicians. This position works cooperatively with the Contact Center, Receivables Management, Field Operations, and emergency agencies to coordinate efficient and timely scheduling of emergency and non-emergency meter order work. Analyze and respond to changes in priority and resourcing 24 hours/day, 365 days/year to ensure the best possible emergency response time and most productive routing and scheduling. The shift is 8p-6:30a. It is 4 10's.

Essential Functions

• Oversee gas and electric meter order work, ensuring efficient resource allocation, route adjustments, and timely completion.
• Communicate with field technicians and supervisors to manage work schedules and adjust priorities as needed.
• Monitor performance, adherence to schedules, and report issues to management.
• Handle emergency calls, ensuring customer safety and timely response to gas-related emergencies (e.g., leaks, outages).
• Coordinate resources and prioritize emergency orders to meet regulatory requirements.
• Manage third-party damage communications and escalate issues as necessary to internal and external stakeholders.
• Respond quickly to emergencies, providing field operations with clear instructions for urgent action.
• Available for on-call rotation, with the flexibility to work nights, weekends, and holidays.
• Proficient in PC applications (Microsoft Office), communication, and multitasking in a dynamic environment.
• Ensure efficient distribution and completion of meter orders for field teams.
• Process emergency calls and evaluate urgency to prioritize field responses.
• Maintain customer safety and satisfaction by communicating precautions and ensuring proper incident management.
• Handle third-party damage communications with internal teams and external customers.
• Monitor and report on operational performance to ensure compliance with service standards.
• Strong organizational, analytical, and communication skills.
• Ability to manage multiple tasks and adjust to changing priorities.
• Experience in emergency response and customer service.
• Ability to interpret and apply instructions, safety rules, and technical documents.
• Key Customers: Emergency services (fire, police), utilities, contact center, field operations, contractors, and damage prevention teams.

Education Description

Requires a high school diploma or GED.

Experience

Essential:

Must possess a strong background in teamwork skills and demonstrated the ability to produce desired results and maintain composure in a rapidly changing high stress environment.

Preferred:

Experience in the utility industry, customer service, dispatch, scheduling, or field operations in a 24x7 regulated environment.

We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

Diversity, Equity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time
Posting Start Date: 12/19/2024
Posting End Date: 01/06/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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