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Guest Services Coordinator

2 months ago

Philadelphia, Pennsylvania, United States Fitler Club F&B Full time

Company Overview:

Fitler Club is an exclusive lifestyle establishment catering to the visionaries and trendsetters of Philadelphia. The club features an array of upscale amenities, including fine dining, social lounges, luxurious accommodations, a state-of-the-art fitness center, a lap pool, a wellness spa, co-working spaces, and versatile event venues.

Position Summary:

The host will play a vital role in a dedicated team focused on delivering exceptional guest experiences, maintaining high standards of service and presentation. Ideal candidates will possess a positive demeanor, be exceptionally friendly, and demonstrate reliability. Team members are expected to engage in thoughtful communication practices to foster a supportive environment.

Key Responsibilities:

  • Foster a warm and inviting atmosphere for members, whether interacting in person or via phone.
  • Provide accurate information regarding operational hours, menu details, and reservation policies.
  • Serve as a communication bridge between guests, management, service personnel, and kitchen staff.
  • Exhibit efficiency and urgency in tasks while maintaining composure.
  • Show a genuine enthusiasm for enhancing guest experiences and a willingness to develop professionally.

For further insights into the food and beverage offerings at Fitler Club, please visit our website.