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On-Call Bartender and Event Server

2 months ago


Cambridge, Massachusetts, United States Colwen Hotels Full time
Job Summary

Colwen Hotels is seeking an experienced and friendly On-Call Bartender and Event Server to provide exceptional service to our guests. As the face of our restaurant, you will be responsible for creating memorable experiences for our patrons.

Key Responsibilities
  • Guest Service: Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting, using their name whenever possible.
  • Beverage Preparation: Prepare and serve alcoholic and non-alcoholic drinks and menu items where offered to hotel guests.
  • Inventory Management: Oversee the stock of liquor and bar supplies.
  • Payment Processing: Prepare guest checks and collect payment.
  • Food Preparation: Light food preparation and service as needed.
  • Identification Verification: Check guest for proper identification.
  • Drink Promotion: Promote and upsell drinks and special drink promotions.
  • Service Control: Create alcoholic beverages using proper portion controls and control service to ensure no over-serving.
  • Cleanliness: Ensure cleanliness of glass, china, and silver before use.
  • Regulatory Compliance: Comply with all liquor laws, health regulations, and Colwen and brand standards and policies.
  • Bar Setup: Set up bar prior to opening; ensure bar is clean pre and post shift according to operational standards.
  • Equipment Maintenance: Ensure cleanliness and condition of bar, bar unit, food prep, and storage equipment, tables, and other tools.
  • Side Duties: Perform side duties such as cleaning, garnish prep, miscellaneous stocking, and preparation.
  • General Knowledge: Have general knowledge of the hotel, area, and events to answer any guest questions.
  • Payment Processing: Take payment and process all payment methods in a timely manner as set by Colwen policy.
  • Security: Secure all alcoholic beverages, cabinets, and storage areas.
Requirements
  • Experience: One year of bartending experience.
  • Certification: T.I.P.S. certification or State-specific equivalent (within 30 days if certification is expired).
  • Technical Skills: Ability to operate a point-of-sale system.
  • Knowledge: Extensive knowledge of drink preparation and/or service.
  • Interpersonal Skills: Ability to remain calm when dealing with difficult guests.
  • Work Schedule: Ability to work 7-day rotating schedule, including nights, weekends, and holidays.
Benefits and Perks
  • Medical Insurance: Medical Insurance with Company-Funded HRA.
  • Dental Insurance: Dental Insurance.
  • Vision Insurance: Vision Insurance.
  • Flexible Spending Accounts: Flexible Spending Accounts.
  • Supplemental Insurance: Wide-array of supplemental insurance offerings.
  • Paid Time Off: Paid Time Off Programs.
  • Employee Assistance Program: Employee Assistance Program.
  • 401K Plan: 401K Plan - Traditional & Roth Options with Employer Match.
  • Hotel Discount Travel Program: Hotel Discount Travel Program for Associates & Family.
  • Exclusive Associate Discounts: Exclusive Associate Discounts - Travel, Entertainment, & Retail.
  • Training and Development: Training and Development Programs.
  • Career Advancement: Career Advancement Opportunities.