Customer Experience Director

6 days ago


Roswell, Georgia, United States Verge Mobile a T-Mobile Premium Partner Full time

Are you a customer-centric leader looking for a new challenge? As a Customer Experience Director at Verge Mobile, a T-Mobile Premium Partner, you will be responsible for leading a team of sales associates, ensuring exceptional customer satisfaction, and driving sales growth.

">About the Role

We are seeking a highly motivated and results-driven Customer Experience Director to join our team. As a Customer Experience Director, you will be responsible for leading and developing a high-performing sales team, ensuring excellent customer satisfaction, and driving sales growth.

Key Responsibilities:
  • Lead and develop a high-performing sales team, providing coaching and guidance to ensure optimal performance.
  • Ensure exceptional customer satisfaction by resolving issues promptly and efficiently.
  • Drive sales growth by identifying opportunities and implementing strategies to meet or exceed sales targets.
  • Maintain a thorough knowledge of products and services, staying up-to-date on industry trends and promotions.
  • Collaborate with the store manager to achieve business objectives and implement company policies.
Requirements:
  • High school diploma or equivalent required; 2 years of retail sales experience preferred.
  • Proven track record of achieving sales targets and exceeding customer satisfaction expectations.
  • Excellent communication and leadership skills, with the ability to motivate and develop a team.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

Estimated salary: $17.00 - $20.00 per hour, based on experience and location. This is a great opportunity to grow your career with a dynamic and growing company like Verge Mobile.



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