Global Quality Manager

3 weeks ago

Acton, Massachusetts, United States Geosyntec Consultants Full time
Job Summary

We are seeking an experienced Global Quality Manager to join our team at Geosyntec Consultants. As a key member of our quality assurance team, you will be responsible for developing, implementing, and maintaining our quality management systems, tools, processes, and procedures across our operations. Your primary focus will be on ensuring the quality of our work products, particularly those related to client-facing projects. You will work closely with our Corporate Quality Assurance Manager to establish and maintain systems for evaluating, documenting, and ensuring quality processes and practices are implemented across our organization. Your additional responsibilities will include evaluating company needs related to quality, developing processes and systems to support and document quality, and providing for continual quality improvement. You will also be responsible for managing and supporting quality systems and certifications established under International Organization for Standardization (ISO) and other quality certification programs. This position requires a strong understanding of quality management principles, practices, and standards, as well as excellent communication and project management skills. If you have a passion for quality and a proven track record of success in a similar role, we encourage you to apply.

Key Responsibilities

• Serve as a technical expert in quality, quality systems, quality certifications, and the standard of practice in the architect, engineer, and consulting (AEC) industry for issues related to quality.
• Lead evaluation, development, implementation, and continual improvement initiative(s) of quality program and appropriate systems, technical concepts, and approaches to meet quality initiatives.
• Maintain and update Corporate Quality Management Plan.
• Coordinate and assist in the development and maintenance of subordinate quality programs, certifications, or systems (e.g., ISO certifications).
• Coordinate and collaborate with other quality and risk focused management systems (e.g., ISO 14001, ISO 45001) to establish and bring uniformity, efficiency, and efficacy across the Company.
• Identify and develop quality programs and systems to support Company markets and practices, including strategic use of quality certification programs to support market/practice growth and/or diversification.
• Develop and review the approach, scope, schedule, budget, and staff to successfully implement a coordinated global quality program.
• Provide successful management of an integrated and coordinated global quality programs, including establishing key performance indicators and processes for continual improvement.
• Work with senior management to strategize on current and anticipated future quality needs and develop a budget and plan to implement.
• Meet with Company staff to evaluate quality systems, processes, and tools to evaluate utilization, ease of use, overall satisfaction with quality systems, and areas of improvement.

Requirements

A Bachelor's degree and at least 8 years of progressive professional experience in discipline; a master's degree with at least 6 years of progressive experience in discipline; or Ph.D. with at least 5 years of progressive professional experience in discipline. (required)
ISO 9001 "Internal Auditor" certification. (required)
ISO 9001 Lead Auditor certification. (preferred)
ISO 9001/14001/45001 Integrated Management Systems, Internal Auditor or Lead Auditor certification. (preferred)
American Society for Quality (ASQ), Certified Manager of Quality/ Organizational Excellence - ability to obtain certification within one year of joining firm. (required)
Experience in the architectural, engineering, or construction industry (required), experience in the consulting industry (preferred)
Progressive professional experience including: performing increasingly complex and varied technical and project assignments, supervising professional and administrative employees, successfully managing projects, and achieving success in technical space. (required)
the development, implementation, and maintenance of coordinated global quality systems in both ISO and non-ISO environments. (required)
Ability to read, analyze, and interpret complex technical and business documents. (required)
Ability to author reports, proposals, speeches, technical articles, and correspondence that are professionally written, well organized, clearly presented, focused on the subject at hand, and appropriately describe assumptions, limitations and standard-of-care applied to the document. (required)
Ability to make effective speeches and oral presentations on significant topics to senior management, client officials, and other stakeholders. (required)
Ability to communicate clearly and logically. (required)
Ability to deal with multi-faceted complex interpersonal situations involving clients, regulatory or review personnel, supervisors, or subordinates. (required)
Valid U.S. driver's license and a satisfactory driving record for business travel. (required)

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