Courier Service Dispatcher

2 weeks ago


Atlanta, United States Courier Connection Full time
Job Title: Dispatcher - Courier Delivery Service - Night Shift

Courier Connection is seeking a skilled Dispatcher to join our operations team in Atlanta. As a Dispatcher, you will play a critical role in ensuring that contract drivers are dispatched to each pick-up and delivery destination within an agreed-upon schedule.

Key Responsibilities:

  • Assign drivers shipments and monitor driver activity to meet specified pick-up and delivery schedules.
  • Real-time follow-up with contract drivers on all pickups and deliveries, and communicate with drivers to ensure customer expectations are met.
  • Manage driver and delivery-related issues, and re-route drivers as needed to ensure on-time pick-up and delivery.
  • Stay updated with contract driver on-duty/off-duty status, and maintain proficiency in using computer tools, driver tracking tools, and other common office equipment and software.
  • Fill out and complete transfer sheets as needed, and manage problems related to customer information errors.
  • Respond to drivers who experience shipment discrepancies, and update customers regarding estimated delivery or pick-up times (ETA) or notification of late pick-up or delivery.
  • Provide timely customer service problem resolution, complete customer reviews for all late deliveries or outstanding issues, and provide directions and maintain constant communication with drivers.
  • Maintain BOL, paperwork, collect POD's and Manifests as required for assigned shifts, and take inbound calls as necessary, routing calls internally to sales, billing, or other internal staff.

This is a challenging and rewarding role that requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Courier Connection is an equal opportunity employer and welcomes applications from diverse candidates.



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