Clinical Program Manager

3 days ago

San Francisco, California, United States Social Service Staffing & Recruiting, Inc. Full time
About the Job

We are seeking an experienced Clinical Supervisor to join our team at Social Service Staffing & Recruiting, Inc. in California. The ideal candidate will have a strong background in substance abuse treatment and experience in supervising AOD counselors.

Job Description

The Clinical Supervisor will be responsible for overseeing the curriculum of group counseling sessions, co-leading evidence-based substance recovery groups, and supervising unlicensed peer support and certified staff. This role requires a high level of expertise in substance abuse treatment, as well as excellent leadership and communication skills.

Responsibilities:
  • Conducts group intake assessments, documenting appropriately, and collaborates with team in developing/maintaining treatment plans, transition plans, health/recovery progress notes, and discharge plans; adhering to all State, Federal, and County documentation standards and HIPAA regulations.
  • Leads and supervises evidence-based, therapeutic group counseling sessions.
  • Refers to internal and external mental health, medical and case management services as needed.
  • Provides assessment and intervention for clients experiencing mental health crises and emergencies.
  • Exchanges information (within legal parameters) with other health and/or rehabilitative agencies to provide continuity of care for clients receiving services from more than one agency.
  • Collaborates with residents' physicians, individual therapists, and other members of the treatment team, as appropriate.
  • Directly responsible for the supervision, oversight, scheduling, and training of all AOD Counselors.
  • Provide timely and regular feedback on staff performance.
  • Review staff performance evaluations and provide feedback on skill development and performance.
  • Responsible for training staff on standard operating procedures for the department.
  • Ensure staff are professional and demonstrate good customer service skills towards guests and other community members. Role model and set the expectation that staff treats all individuals with dignity and respect.
  • Supervises support staff in the area of psychological health, substance abuse recovery, counseling strategies, and healthy boundaries.
  • Facilitate regular meetings and team huddles for staff.
  • Provides education and consultation to staff regarding trauma-informed care, mental health conditions, and crisis intervention strategies.
  • Facilitates case review meetings with the treatment team and participates in staff meetings, agency meetings, and other meetings as assigned.
  • Has knowledge of the AOD certification process and regularly monitors counseling staff progress toward achieving and maintaining valid AOD certification.
  • Provides training, oversight, and monitoring of all documentation (i.e., treatment plans, UAs, documentation) to ensure compliance with policy and licensure standards.
  • Develops the curriculum of evidence-based, psychoeducational, and recovery-oriented groups at the residence and oversees the management of this program.
  • Supports interviewing, hiring, and onboarding tasks in Ulti-Pro, training and familiarizing new staff
  • Responsible for communicating the policies and procedures to staff.
  • Responsible for the implementation of policies and procedures for the department.
  • Responsible for data entry into data management systems. Ensure that all data information is accurate and entered timely.
  • Ensure program policy and procedure documents are consistently maintained and up to date.
  • Provide for ongoing evaluation of work unit services and service delivery to ensure quality services and responsiveness to changing client needs and populations.
  • Provide information and recommendations and assist in long-range strategic planning for future services development and delivery.
  • Responsible for compliance with ethical standards upheld by the California Department of Health Care Services
  • Responsible for the maintenance and upkeep of all staff files, inclusive of certification standards with the California Consortium of Addiction Programs and Professionals (CCAPP) and California Alcohol and Drug Treatment Programs (CADTP) in conjunction with the State of California, Department of Health Care Services, Drug and Alcohol Department standards and licensing requirements.
  • Assist in delivering quality assurance standards, and program compliance with all HIPPA and documentation requirements as identified by regulatory agencies.
  • Complies with Board requirements for license registration/renewal.
  • Assist in coordinating with other community providers and agencies serving clients as needed inclusive of Outlook calendar, contacts, and event planning.
  • Consistently demonstrate integrity while working and representing agency
  • Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.
  • Practice direct, respectful, open, and honest communication with their colleagues. Proactively seeks support from team members or management.
  • Treat all guests, staff, and community members with empathy, dignity, and respect. Seek to understand the other person's perspective and experience.
  • Demonstrate cooperation with coworkers, management, and the community at large.
  • Oversee work unit communication and information flows

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