Care Coordinator
1 month ago
We are seeking a highly skilled and dedicated Care Coordinator to join our team at Rick's Medical Supply, Inc. As a key representative of our company, you will be responsible for cultivating quality relationships with multiple medical facilities, providing prompt service, and ensuring seamless delivery of Durable Medical Equipment and services.
Key Responsibilities- Coordinate all details of Durable Medical Equipment and Respiratory item deliveries to hospital rooms and homes with the Customer Care Specialist, Dispatcher, and Respiratory Department.
- Consult with patients and families on receiving Durable Medical Equipment items to the patients' room prior to discharge, reducing the number of deliveries to home.
- Instruct patients, families, and caregivers on the proper use of Durable Medical Equipment and Respiratory equipment when delivered to hospital rooms.
- Consult with the Care Coordinator Manager on any Durable Medical Equipment Respiratory orders for patients.
- Monitor and report referrals from partnered healthcare systems vendors to other companies other than SuperCare Health.
- Ensure partnered vendors and patients' satisfaction by completing all procedural and requested follow-through.
- Maintain a professional and constant interfacing with patients' Managed Care and Primary Medical groups to ensure all required pre-authorizations and proper coordination of services when applicable.
- Complete and submit on time all required daily and weekly reports regarding activities, patient, and vendor interaction.
- Review and maintain appropriate inventories of equipment in assigned storage/closets to maintain adequate inventory PAR levels set by SuperCare Health.
- Provide Customer Care Department Specialists with essential information needed to properly process insurance or private pay billing.
- Adhere and abide to Rick's Medical Supply Health's HIPPA policy.
- Understand and adhere to all of Rick's Medical Supply company policies.
- Submit completed all approved business expenses in a timely manner.
- Attend all department meetings and in-services scheduled.
- Schedule ongoing community development activities, in-services, and seminars on any new Durable Medical Equipment.
- Experience with Medical Supply Company.
- Knowledge of diagnosis and Medical terminology.
- Excellent Customer Service skills.
- Experience in healthcare, medical, and/or HME industry (preferred).
- Ability to work on multiple tasks and plan and prioritize activities to achieve results and meet deadlines.
- Strong organizational skills and detail-oriented.
We treat our customers like family. Rick's Medical Supply, Inc. has been the source for medical supplies and equipment in the Roseburg, OR area for over forty years because of our superior commitment to provide you with the absolute best in product quality and customer service.
Our highly trained staff will help you make the best choices for your needs, while providing you with friendly service and expert advice. Every effort is made to ensure that your experience is as pleasant and efficient as possible.
Stop by and see us. Our business is your good health.
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