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Customer Service Host/Hostess

2 months ago

Highland Park, Illinois, United States Compass Group, North America Full time
Job Summary

**Responsible for Seating and Customer Service**

We are seeking a skilled and friendly Host/Hostess to join our team at the Ravinia Festival. As a Host/Hostess, you will be responsible for seating residents in the dining room and handling customer service situations with ease.

Key Responsibilities
  • **Greet and Direct Guests**: Promptly and warmly greet and direct guests to their tables based on availability or desired seating arrangements.
  • **Maintain a Clean and Safe Environment**: Helps create an overall enjoyable dining experience and promotes a safe, clean, and neat environment for guests and other associates.
  • **Supervise Food-Service Associates**: Supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling, and sanitation procedures are followed.
  • **Train and Develop Team Members**: Helps train new food-service team members and assists with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards.
  • **Emergency Procedures**: Demonstrates knowledge of emergency safety procedures and helps evacuate guests to safety in the event of fire or other emergency.
Requirements
  • **Excellent Communication Skills**: Exhibits exceptional communications skills and gets along well with others, demonstrating flexibility and patience.
  • **Confidentiality**: Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
  • **Teamwork**: Works with staff of other departments to perform job duties and during special events or functions.
Benefits
  • **Competitive Wages**: Earn a competitive wage and enjoy a range of benefits, including Instapay (early access to your wages) and high-interest savings through the EVEN app.
  • **Opportunities for Growth**: Develop your skills and advance your career with Compass Group, North America.