Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team in Williamstown, KY. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
About the RoleThis is a full-time position that requires at least 2 years of experience in a customer support role, preferably in the SaaS industry. You should have a strong understanding of technical concepts and be able to explain complex ideas in a clear and concise manner.
Key Responsibilities- Provide timely and effective technical support to customers via email, chat, and phone
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Work collaboratively with cross-functional teams to identify and resolve technical issues
- Develop and maintain knowledge of our products and services to provide accurate information to customers
- Continuously improve processes and procedures to increase efficiency and effectiveness
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- At least 2 years of experience in a customer support role, preferably in the SaaS industry
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Familiarity with project management tools such as Trello, Basecamp, Wrike, Asana, or similar software
- Competitive salary: $52,000 - $62,000 per year
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- A generous relocation package for US-based candidates outside the local area
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a motivated and experienced technical support specialist looking for a new challenge, we encourage you to apply.
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