Customer Service Representative
1 month ago
Job Summary: We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at First Commerce Credit Union. As a key member of our financial center team, you will be responsible for providing exceptional service to our members through phone and email communication.
Key Responsibilities:
- Respond to member inquiries and resolve issues in a timely and professional manner.
- Accurately complete routine financial transactions, including transfers, loan payments, and account maintenance.
- Identify member needs and recommend credit union products and services to meet those needs.
- Correspond with members via email and fax, using a sense of urgency and professionalism.
- Balance transactions on a daily basis.
Requirements:
- High school diploma or equivalent.
- Minimum of 1 year of call center experience, teller experience, or related credit union, banking, or financial institution experience.
- Sincere desire and commitment to serving members primarily through phone and email communication.
- Excellent listening skills, attention to detail, and communication skills.
- Strong computer skills and ability to multitask in a fast-paced Windows environment.
- Ability to handle confidential information and maintain a positive attitude in high-pressure situations.
Work Environment:
Our contact center is open Monday through Friday, 7:30 a.m. to 6:30 p.m. Representatives are required to work a rotating Saturday schedule from 9:00 a.m. to 1:00 p.m.
Equal Opportunity Employer: First Commerce Credit Union is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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