Financial Services Representative

3 days ago


South Burlington, Vermont, United States TD Bank Group Full time
Job Overview

We are seeking a skilled Financial Services Representative to join our team at TD Bank Group. As a key member of our retail banking team, you will be responsible for delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency. This role involves working in a fast-paced environment, handling cash transactions, responding to customer inquiries, and ensuring compliance with company guidelines and regulations.

Salary: $21.00 - $26.25 USD per hour, depending on experience.

About the Role

This position is ideal for someone with excellent communication skills, attention to detail, and the ability to work effectively in a team environment. You will be required to balance cash drawers, verify customer identities, and maintain accurate records while adhering to safe deposit box procedures and security protocols. The successful candidate will also possess strong organizational skills, be able to multitask, and prioritize tasks effectively.

Key Responsibilities:

  • Process customer transactions, including deposits, withdrawals, loan payments, and safe deposit box access
  • Verify customer identities and ensure compliance with Bank Secrecy Act and Patriot Act regulations
  • Maintain accurate records, balance cash drawers, and reconcile discrepancies
  • Respond to customer inquiries, resolve issues, and escalate complex problems to management
  • Collaborate with colleagues to achieve sales goals, promote products and services, and provide exceptional customer service

Requirements:

  • High school diploma or equivalent required; 6 months of work-related experience preferred
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment, handle multiple tasks, and meet deadlines
  • Demonstrated commitment to customer satisfaction and loyalty
Benefits

As a valued member of our team, you can expect a comprehensive benefits package that includes competitive compensation, paid time off, and opportunities for career growth and development. Our Total Rewards program is designed to support your financial, physical, and mental well-being, allowing you to thrive both personally and professionally.

About Us

TD Bank Group is one of the world's leading global financial institutions, serving over 27 million households and businesses across Canada, the United States, and internationally. We are committed to delivering legendary customer experiences, innovating to enhance the customer experience, and building capabilities to shape the future of banking. Join us as we strive to be the better bank and enrich the lives of our customers, communities, and colleagues.



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