Customer Service Representative

7 days ago


South Burlington, Vermont, United States Piedmont Airlines, Inc Full time

We are seeking a highly motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. This role is responsible for assisting passengers with boarding the aircraft, monitoring computerized passenger boarding, and providing exceptional customer service.

The primary responsibilities of this position include:

  • Assisting passengers in boarding and disembarking flights
  • Monitoring computerized passenger boarding
  • Providing assistance to customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Changing customer flight itinerary and seat assignments as required
  • Operating the Jetway

To be successful in this role, you will need to possess excellent communication skills, be able to work well under pressure, and have a strong attention to detail.

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.

Our benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

The estimated salary for this position is $18.00 per hour, based on industry standards and market rates.

Piedmont Airlines is an equal opportunity employer and welcomes applications from diverse candidates.



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