Customer Support Specialist

3 hours ago


Westbrook, Maine, United States Cigniti Technologies Full time

Job Title: Customer Support Specialist

Location: Remote

Duration: 7+ Months


Description:

We are seeking a highly skilled Customer Support Specialist to join our team at Cigniti Technologies. As a key member of our Customer Success Virtual Operations division, you will play a critical role in ensuring the highest level of customer satisfaction and experience across all Veterinary Software billing functions.


Key Responsibilities:

• Perform a variety of customer service activities, including responding to customer inquiries, resolving issues, and ensuring customer satisfaction.

• Manage data through data entry, data updates, and reporting in Excel or other billing management systems.

• Support quality management systems and other compliance requirements.

• Generate reports and audit against monthly promotions and adjustments to ensure accurate billing.

• Manage credit, discount, or adjustment requests for all VetSoft products.

• Communicate with customers about billing inquiries surrounding VSS portion of the monthly statement.

• Process cancellations and ensure removal of access to services and final billing accuracy.

• Conduct quarterly billing audits by product to ensure accurate charge capture across the portfolio.


Requirements:

• Attention to detail and strong analytical skills.

• Proficiency in cloud software, Microsoft 365 suite, and Excel.

• Excellent written and verbal communication skills.

• Ability to work independently and as part of a team.

• Strong problem-solving and critical thinking skills.


Preferred Qualifications:

• Experience with process improvement and Lean Six Sigma.

• Knowledge of accounting and finance principles.

• Experience with data management and reporting.



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