Customer Support Specialist
3 hours ago
Job Title: Customer Support Specialist
Location: Remote
Duration: 7+ Months
Description:
We are seeking a highly skilled Customer Support Specialist to join our team at Cigniti Technologies. As a key member of our Customer Success Virtual Operations division, you will play a critical role in ensuring the highest level of customer satisfaction and experience across all Veterinary Software billing functions.
Key Responsibilities:
• Perform a variety of customer service activities, including responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
• Manage data through data entry, data updates, and reporting in Excel or other billing management systems.
• Support quality management systems and other compliance requirements.
• Generate reports and audit against monthly promotions and adjustments to ensure accurate billing.
• Manage credit, discount, or adjustment requests for all VetSoft products.
• Communicate with customers about billing inquiries surrounding VSS portion of the monthly statement.
• Process cancellations and ensure removal of access to services and final billing accuracy.
• Conduct quarterly billing audits by product to ensure accurate charge capture across the portfolio.
Requirements:
• Attention to detail and strong analytical skills.
• Proficiency in cloud software, Microsoft 365 suite, and Excel.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and critical thinking skills.
Preferred Qualifications:
• Experience with process improvement and Lean Six Sigma.
• Knowledge of accounting and finance principles.
• Experience with data management and reporting.
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