Card Operations Specialist II

3 weeks ago


Enola, Pennsylvania, United States Members 1st Federal Credit Union Full time
Job Summary

The Card Operations Specialist II is a critical role within the Members 1st Federal Credit Union team, responsible for providing internal support for Consumer and Business Debit and Credit cards. This position requires a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide internal support for Consumer and Business Debit and Credit cards, ensuring compliance with internal policies and regulatory guidelines.
  • Train incoming Card Operations Specialists to ensure a smooth transition and high-quality service delivery.
  • Perform operational tasks for Consumer and Business Debit and Credit cards, including member service through various communication methods.
  • Support the Card Portfolio growth through special projects and other duties as defined.
  • Collaborate with the portfolio team to provide operational support for new enhancements and services.
Requirements
  • 1-2 years of experience in the Financial Industry, with a focus on Credit Union card-related products and services.
  • Excellent communication and analytical skills, with the ability to work effectively in a team environment.
  • Strong knowledge of Microsoft Office and other standard office equipment.
  • Ability to travel, including occasional overnight travel.
What We Offer
  • Competitive compensation with career growth opportunities, job security, annual increases, and bonus potential.
  • Nationally recognized 401K with up to 10% company match.
  • Associate Tuition Assistance to support continuing education and career development.
  • Affordable cost-sharing arrangement for medical, dental, and vision plans.
  • 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest.
  • A commitment to providing a healthy work-life balance and supporting associates' well-being.


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