Customer Support Agent
3 weeks ago
About Precision Aviation Group: As a subsidiary of Velocity Aerospace, Precision Aviation Group is a leading provider of aviation services. With unlimited FAA certifications, we offer a broad range of products and services to meet the needs of our clients. Our client loyalty is founded in the attention and responsiveness we demonstrate before, during, and after the sale.
About the Job: We are seeking a Customer Support Agent to join our team in Fort Lauderdale, Florida. As a Customer Support Agent, you will be responsible for providing exceptional customer service to internal and external customers. Your primary duties will include communicating with customers via phone and email, resolving customer inquiries, managing quote approvals, and ensuring timely processing of quotes. You will also confer with production, shipping, and warehouse personnel to expedite or trace shipments. Additionally, you will answer questions from customers about products and provide solutions when needed.
Abilities and Qualifications: To be successful in this role, you must have at least 1 year of customer service experience in commercial aviation, preferably with an FAA repair station. You should also possess strong analytical skills, excellent interpersonal and written communication skills, and the ability to work overtime as needed. A minimum of a H.S. Diploma or GED is required.
Compensation and Benefits: We offer a competitive salary of $58,000 per annum, plus a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, life insurance, disability insurance, and 401k plan with company match contributions. Full-time associates qualify for these benefits after 30 days of employment. You will also receive vacation time, paid holidays, and industry-specific training opportunities.
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