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Automotive Dispute Resolution Specialist

2 months ago

Pickerington, Ohio, United States Cox Communications Full time
About the Role

We are seeking a highly skilled Arbitrator and Customer Advocate to join our team at Cox Automotive. As a key member of our team, you will be responsible for resolving customer complaints and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Review customer complaints and mechanic reports to determine the extent of repairs needed
  • Inspect vehicles to authorize repairs and negotiate with customers to resolve disputes
  • Mediate disputes and negotiate repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution
  • Monitor and maintain accurate files for each arbitration case and interact with sales personnel regarding vehicle sales
  • Act as a liaison with federal and state authorities regarding odometer rollbacks and salvage vehicles
  • Promote the Auction and its services with customers to gain additional business
Requirements
  • A high school diploma or GED and less than 2 years of related experience
  • Accuracy and attention to detail
  • Organizational and time management skills
  • The ability to adapt in a fluid and changing environment
What We Offer

We offer a competitive salary package, top-notch bonus and incentive plans, and a comprehensive benefits package, including health insurance, retirement plans, and paid time off. We also offer opportunities for growth and development, as well as a collaborative and dynamic work environment.

About Us

Cox Automotive is a leading provider of automotive solutions, and we are committed to delivering exceptional customer experiences. We are an equal opportunity employer and welcome applications from diverse candidates.