Client Services Delivery Specialist

2 weeks ago


Pickerington, Ohio, United States SGS Full time
Job Summary

We are seeking a highly organized and detail-oriented Client Services Delivery Specialist to join our team at SGS. In this role, you will be responsible for coordinating SGS services locally and globally, specifically for softlines products.

Key Responsibilities
  • Receive and process orders from clients, sales, and account management teams for local and global operations.
  • Ensure proper documentation and order processing.
  • Communicate client order concerns to the client, sales, and account management teams as required by account SOP or other defined client requirements.
  • Escalate non-routine order, inquiry, or service delay concerns or issues to the Client Service Manager for resolution.
  • Coordinate invoicing and set up new accounts, issue credits, and rebills as required.
Requirements
  • Bachelor's degree and minimum 2 years of experience, or equivalent combination of education and experience.
  • Intermediate/Advanced level of English language skills.
  • Proficiency in Microsoft Office (Outlook, Word, Excel).
Benefits
  • Competitive salary.
  • Comprehensive health, dental, and vision insurance for full-time employees.
  • Retirement savings plan.
  • Continuous professional development and training opportunities.
  • A dynamic, collaborative work environment.

SGS is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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