Telecommunications Project Manager

2 weeks ago


Morristown, New Jersey, United States BCN Full time
Job Title: Partner Support Specialist

BCN Telecom is seeking a highly motivated and organized individual to join our team as a Partner Support Specialist. As a key member of our sales support team, you will be responsible for delivering exceptional customer service and ensuring the timely completion of projects.

Key Responsibilities:
  • Manage a work queue of orders from Sales Directors, providing timely status updates and setting appropriate jeopardy status as needed.
  • Conduct and facilitate conference calls with Sales, Agents, and Customers to provide weekly updates on orders.
  • Develop and implement project schedules and plans, ensuring projects are completed on schedule.
  • Manage installation of complex orders and resolve issues or related problematic activities against assigned orders.
  • Maintain and support BCN's relationship with agents and master agents.
  • Responsible for Telecom Order Processing of New, Moves, Adds, Changes, and Disconnects.
Requirements:
  • HS Diploma or equivalent, bachelor's degree preferred.
  • Previous experience within the telecommunications industry highly a plus.
  • Strong organizational, project management, and interpersonal skills, with a sensitivity to understand sales and customer needs.
  • Ability to multitask within a fast-paced sales environment and hit deadlines.
  • Ability to work quickly and effectively with standard MS Office products.
  • Excellent written and oral communications skills.
  • Strong attention to detail and follow-up.
  • Ability to work independently as well as with a team.
  • Excellent problem-solving skills.


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