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Production Support/Backend Specialist
2 months ago
We are seeking a highly skilled Production Support/Backend Engineer to join our team at Saxon Global.
Key Responsibilities:
- Develop and implement innovative strategies, processes, and best practices to drive business growth.
- Lead the execution of multiple business plans and projects, ensuring timely delivery and high-quality results.
- Support and ensure business objectives are met by providing expert technical guidance and leadership.
- Lead the discovery phase of medium to large projects, developing high-level designs and solutions.
- Collaborate with cross-functional teams to design and implement low-latency services, ensuring seamless integration and scalability.
- Promote and support company policies, procedures, mission, values, and standards of ethics and integrity.
- Troubleshoot business and production issues, providing timely and effective solutions.
- Support client issues with high-level data analysis and project review, ensuring timely resolution and customer satisfaction.
- Evaluate client applications using analytics tools, identifying areas for improvement and implementing corrective actions.
- Make modifications to alert tools to ensure proper monitoring of Mobile Infrastructure, ensuring timely detection and resolution of issues.
- Maintain interaction with internal teams and third-party entities, ensuring seamless communication and collaboration.
- Provide detailed information to Tier 1 clients, internal DevOps teams, and 3rd party vendors, ensuring timely and effective communication.
- Engage in internal issues review and support calls, providing expert technical guidance and leadership.
- Assist in support hours of operation and off-hour production emergencies, ensuring timely and effective resolution.
- Perform level of effort estimates for assigned tasks and change orders requests, ensuring accurate and timely delivery.
- Help stabilize production environment migrations, ensuring seamless transition and minimal disruption.
- Identify root causes of technical issues in production and out-of-box failures, developing corrective actions and implementing solutions.
- Design and develop solutions to better identify spiking errors and potential issues that could lead to outages, ensuring proactive and effective mitigation.
- Interact with project teams for new product development, providing insights from technical issues of previous releases/migrations.
- Study and recommend corrective solutions for enhancing issue detection efficiency, ensuring continuous improvement and optimization.
Requirements:
- Java programming skills
- Basic qualification
- Additional skills
Notes:
- Selling points for candidate
- Project verification info
- Candidate must be your W2 employee
- Exclusive to Apex
- Face to face interview required
- Candidate must be local
- Candidate must be authorized to work without sponsorship
- Interview times set
- Type of project
- Master job title
- Branch code