Clinical Pharma Event Industry Experience Required

1 month ago


Tate, United States Meetings & Incentives Worldwide Full time
Job Summary

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Meetings & Incentives Worldwide. As a key member of our Customer Success team, you will be responsible for managing all aspects of the client account relationship, including client well-being, business development, and retention.

Key Responsibilities
  • Manage client relationships and expectations
  • Provide strategic meeting management guidance
  • Develop and implement account management plans
  • Negotiate and achieve mutually agreed-upon SLAs and KPIs
  • Lead monthly M&IW account team meetings
  • Monitor account reports and ensure accuracy and delivery timeliness
  • Provide issue resolution with client meeting owners
  • Train account team/planners on specific account processes and needs
  • Participate in operations turnover meetings, program briefings, and debriefings
Requirements
  • Minimum 5 years of experience in the meetings/travel industry, specifically in operations
  • Two years of experience in people management
  • College degree or equivalent experience
  • Ability to travel at least 35% of the time, including internationally
  • Experience working in a virtual office environment
What We Offer
  • Competitive salary
  • Health, dental, vision, and life insurance options
  • 401K plan
  • Paid holidays
  • Accrued personal time off for vacation and sick leave
  • Laptop, additional monitor, and mobile phone
  • Global Giveback program for volunteer service
  • Remote office/work from home or option to work in our corporate headquarters located near Milwaukee


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