Clinical Pharma Event Industry Experience Required
1 month ago
We are seeking a highly skilled and experienced Customer Success Manager to join our team at Meetings & Incentives Worldwide. As a key member of our Customer Success team, you will be responsible for managing all aspects of the client account relationship, including client well-being, business development, and retention.
Key Responsibilities- Manage client relationships and expectations
- Provide strategic meeting management guidance
- Develop and implement account management plans
- Negotiate and achieve mutually agreed-upon SLAs and KPIs
- Lead monthly M&IW account team meetings
- Monitor account reports and ensure accuracy and delivery timeliness
- Provide issue resolution with client meeting owners
- Train account team/planners on specific account processes and needs
- Participate in operations turnover meetings, program briefings, and debriefings
- Minimum 5 years of experience in the meetings/travel industry, specifically in operations
- Two years of experience in people management
- College degree or equivalent experience
- Ability to travel at least 35% of the time, including internationally
- Experience working in a virtual office environment
- Competitive salary
- Health, dental, vision, and life insurance options
- 401K plan
- Paid holidays
- Accrued personal time off for vacation and sick leave
- Laptop, additional monitor, and mobile phone
- Global Giveback program for volunteer service
- Remote office/work from home or option to work in our corporate headquarters located near Milwaukee
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