Service and Parts Operations Clerk
2 weeks ago
Service Department - Support Role
Reports to: Service Manager or Service Location Manager
Supervises: None
Objective: Aid the Service Manager in ensuring precise and timely documentation and reports concerning the operations of the service department within the dealership.
Key Responsibilities:
- Address inquiries from both internal and external customers directed to the Service Department
- Initiate work orders as instructed by the Service Manager/Shop Foreman and oversee them until completion and invoicing
- Manage the service library, ensuring it contains up-to-date information under the direct supervision of the Service Manager
- Organize and maintain Service Department files and records
- Update customer profiles based on service work orders
- Oversee inventory of accessories and supplies, and prepare orders for replacements
- Compile efficiency reports for Service Technicians
- Process warranty and/or product improvement claims, including charge calculations, submissions, and follow-ups
Qualifications, Skills, and Knowledge:
- Fundamental understanding of accounting principles
- Proficiency in applications such as Microsoft Office and internet functionalities
- Familiarity with office protocols
- Basic comprehension of mechanical/technical terminology is preferred
- High School Diploma or equivalent professional experience
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