Service and Parts Operations Clerk

2 weeks ago


Louisville, Georgia, United States Blanchard Equipment Company, Inc Full time

Service Department - Support Role

Reports to: Service Manager or Service Location Manager

Supervises: None

Objective: Aid the Service Manager in ensuring precise and timely documentation and reports concerning the operations of the service department within the dealership.

Key Responsibilities:

  • Address inquiries from both internal and external customers directed to the Service Department
  • Initiate work orders as instructed by the Service Manager/Shop Foreman and oversee them until completion and invoicing
  • Manage the service library, ensuring it contains up-to-date information under the direct supervision of the Service Manager
  • Organize and maintain Service Department files and records
  • Update customer profiles based on service work orders
  • Oversee inventory of accessories and supplies, and prepare orders for replacements
  • Compile efficiency reports for Service Technicians
  • Process warranty and/or product improvement claims, including charge calculations, submissions, and follow-ups

Qualifications, Skills, and Knowledge:

  • Fundamental understanding of accounting principles
  • Proficiency in applications such as Microsoft Office and internet functionalities
  • Familiarity with office protocols
  • Basic comprehension of mechanical/technical terminology is preferred
  • High School Diploma or equivalent professional experience


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